Shipping Policy
This Shipping Policy applies to orders placed with VD TOY SUPPLIES SDN. BHD (202601037233 (1699328-D)) through vdtoysupplies.com. We sell non-copyrighted toys, games, educational toys, pretend-play items, and outdoor or sports toys.
Order Processing
Orders are processed after payment is confirmed and order details are complete. Processing time may vary depending on product availability, order volume, public holidays, courier collection schedules, and address verification.
Delivery Address
Customers are responsible for providing accurate recipient name, contact details, delivery address, postcode, and any required building or unit information. We are not responsible for delays or failed delivery caused by incomplete or incorrect information supplied by the customer.
Shipping Method And Coverage
Orders may be delivered by courier, postal, or logistics partners available to the destination. Shipping availability, charges, and estimated delivery time may differ by location, parcel size, parcel weight, and courier service coverage.
Toy And Game Packaging
We aim to pack toys and games securely for normal transit handling. Some packaging may show minor external creasing after courier handling, but customers should contact us within 24 hours of receipt if the product itself is damaged, missing parts, or unusable.
Delivery Time
Delivery estimates are provided as guidance only and may be affected by courier capacity, weather, traffic, customs or cross-border checks where applicable, peak seasons, public holidays, or events outside our control.
Tracking And Failed Delivery
Where tracking is available, customers should monitor the shipment and respond to courier delivery attempts. Additional charges may apply for re-delivery, return-to-sender, address correction, or reshipment caused by unsuccessful delivery attempts or incorrect details.
Lost Or Damaged Parcels
If a parcel appears lost or arrives damaged, customers should contact us promptly with order details, tracking information, and clear photos or videos. We will review the case and coordinate with the relevant delivery provider where appropriate.
Contact
For shipping enquiries, contact vdtoysupplies@outlook.com. Our business address is 15-02, JALAN KOTA 2/5, KAWASAN PERINDUSTRIAN KOTA PUTERI, 81750 MASAI, JOHOR.